Helping to keep our customers safe and informed

Following the outbreak and ongoing development of COVID-19, we would like to assure members of the public that the safety and wellbeing of patrons visiting our restaurant is of utmost importance.

We are strictly following guidance issued by the UK Government to ensure we follow all necessary procedures to protect our employees and visitors.

We all have a duty of care to ensure we collectively prevent the spread of the virus and in addition to closely monitoring the situation, we are adapting our plans, policies and procedures to remain vigilant.

We are working extremely hard to ensure there is a fantastic dining experience ready and waiting for you, whilst making sure that we keep you, our team and local communities safe.

There are some changes in place to the way we deliver our service, but rest assured, your experience will not be compromised and you can still expect the same great food, delivered by our conscientious team.

We may not be the only place you consider visiting, but we want you to know that we are working with a number of partners to be sure that your visit to 1539 is a pleasurable and safe experience.

FAQs

To help answer any questions we have put together a list of FAQs, but we’re more than happy to address any other concerns you might have over the phone, via our contact form online or via email.

Q: What steps have you taken to ensure customer and staff safety?

A: As part of our re-opening plan, we have spaced all of our inside tables by a minimum of 2 metres. We have installed hand sanitising stations at the entrance to the pub and outside all of our toilet facilities. There are also Perspex sneeze screens in areas where we cannot ensure the correct distancing.

Q: What are the rules on wearing a face covering at 1539?

All of our staff will be wearing masks for your safety.  We politely request that our customers do the same when moving around the restaurant (this includes outside areas), however this does not apply when sat at your table.  Don’t worry if you forget your mask, we will have a quantity on stock.  Management reserve the right to refuse entry to anyone refusing to wear a mask. Children under 11 do not need to wear a mask.

Q: How has new Government legislation impacted your operating times?

A: Our operating times have changed. The last food sitting is 8pm and last orders are at 9.30pm, we politely request all guests to vacate the restaurant by 10pm.

Q: Can I just turn up or do I have to make a booking?

A: So as to allow us to maintain social distancing, we are encouraging bookings. We will try and accommodate walk-ups where possible.

Online bookings are restricted to a maximum of six people. We will continue to accommodate groups larger than six who live together or are in the same support bubble, but we request that you call us directly to make a booking.

Q: How does Chester being in a tier 2 restriction affect my booking?

With the new Tier 2 restrictions in place we kindly ask that you only dine with people from your household when coming to Restaurant 1539. With the only exception to this being people who live separately to yourself but are in your support bubble. This rule will apply and become the law from 12 October.

Q: What happens if I have a booking and the area in which I live has now gone into a local lockdown?

you live in an area of lockdown and have a booking after 6pm on Thursday 1st October, we kindly ask that you drop us an email to cancel your booking: info@thewhitehorsechester.co.uk  We will not charge the card details provided when you booked. We look forward to welcoming you in the near future.

Q: Do you require a deposit to pre-book?

A: We do ask for card details and a valid contact number when pre-booking your table.

If you change your mind, you can inform us with a minimum of 24 hours’ notice and we will cancel your booking. If we do not receive notice of cancellation and your booking is classed as a ‘no show’, a £10 charge per person will be deducted from your card.

Q: Are you taking part in NHS Test and Trace?

A: Yes we are, this is now mandatory government legislation and we kindly ask customers to adhere to the new rules. The NHS QR code is visible throughout our venues,  please ensure you download the NHS app and use the QR code to record your visit with us. We no longer require your contact details but you MUST use the NHS QR code.

Q: What about sanitising surfaces and touch points in the building?

A: All tables will be sanitised after each guest has finished dining. All door handles and frequently touched areas will be sanitised every hour.

Q: What about PPE for your staff?

A: We are adhering to specific government advice which confirms face coverings are only suggested where social distancing isn’t feasible. Rather than wearing gloves which can lead to poor hygiene controls, our teams will follow a more robust process of hand washing on a regular basis.

Q: Do you check your teams’ temperatures before starting work, to ensure they are not asymptomatic or spreading the virus to your customers?

A: While government guidance is that temperature checking is not mandatory, we will be conducting daily and weekly health checks with our team members.

Q: What about toilet facilities?

A: We have put in place a ‘Lock and light’ system. Each of our three toilets will now allow only one person or family in at a time. You will lock the door behind you, press a button which displays a red or green light outside the toilet lobby.

Q: Is the menu the same as before?

A: So as to enable social distancing, we have had to reduce our menu slightly. All of our crowd pleasers are still there, the rest will return as and when the government guidelines are relaxed.

Q: Will you be serving the same menu outside?

A: We are opening our rooftop space and will be serving food from our Roof Terrace Bowl Food and Platter Menu

Q: Will you be accepting cash?

A: As we have all been experiencing in the last few months, contactless payment is now the preferred option.