Following the outbreak and ongoing development of COVID-19, we would like to assure members of the public that the safety and wellbeing of patrons visiting our restaurant is of utmost importance.
We are strictly following guidance issued by the UK Government to ensure we follow all necessary procedures to protect our employees and visitors.
We all have a duty of care to ensure we collectively prevent the spread of the virus and in addition to closely monitoring the situation, we are adapting our plans, policies and procedures to remain vigilant.
We are working extremely hard to ensure there is a fantastic dining experience ready and waiting for you, whilst making sure that we keep you, our team and local communities safe.
There are some changes in place to the way we deliver our service, but rest assured, your experience will not be compromised and you can still expect the same great food, delivered by our conscientious team.
We may not be the only place you consider visiting, but we want you to know that we are working with a number of partners to be sure that your visit to 1539 is a pleasurable and safe experience.
To help answer any questions we have put together a list of FAQs, but we’re more than happy to address any other concerns you might have over the phone, via our contact form online or via email.
Q: What steps have you taken to ensure customer and staff safety?
A: As part of our re-opening plan, we have spaced all of our inside tables by a minimum of 2 metres. We have installed hand sanitising stations at the entrance to the pub and outside all of our toilet facilities. There are also Perspex sneeze screens in areas where we cannot ensure the correct distancing.
Q: Can I just turn up or do I have to make a booking?
A: So as to allow us to maintain social distancing, we are encouraging bookings. We will try and accommodate walk-ups where possible.
Online bookings are restricted to a maximum of six people. We will continue to accommodate groups larger than six who live together or are in the same support bubble, but we request that you call us directly to make a booking.
Q: Can you clarify the rules on six people?
When eating or drinking out with people you do not live with (and who are not in your support bubble), you should keep to the wider rules on group sizes: you must only attend these places in groups of up to six people. You can attend in larger numbers with the people you live with/who are in your support bubble. This rule will apply and become the law from 14 September.
Q: Do you require a deposit to pre-book?
From Monday 14 September we will be asking for a card details and a valid contact number when pre-booking your table.
If you change your mind, you can inform us with a minimum of 24 hours’ notice and we will cancel your booking. If we do not receive notice of cancellation and your booking is classed as a ‘no show’, a £10 charge per person will be deducted from your card.
Q: Are you taking part in NHS Test and Trace?
A: Yes we are, this is now mandatory government legislation and we kindly ask customers to adhere to the new rules.
On arrival, each customer dining with us will be given a paper form to complete with their contact details – this includes children. Your information will be stored securely for 21 days and will not be used for any other purpose. You must provide your contact details so that you can be contacted if needed by the NHS Test and Trace programme
Q: What about sanitising surfaces and touch points in the building?
A: All tables will be sanitised after each guest has finished dining. All door handles and frequently touched areas will be sanitised every hour.
Q: What about PPE for your staff?
A: We are adhering to specific government advice which confirms face coverings are only suggested where social distancing isn’t feasible. Rather than wearing gloves which can lead to poor hygiene controls, our teams will follow a more robust process of hand washing on a regular basis.
Q: Do you check your teams’ temperatures before starting work, to ensure they are not asymptomatic or spreading the virus to your customers?
A: While government guidance is that temperature checking is not mandatory, we will be conducting daily and weekly health checks with our team members.
Q: What about toilet facilities?
A: We have put in place a ‘Lock and light’ system. Each of our three toilets will now allow only one person or family in at a time. You will lock the door behind you, press a button which displays a red or green light outside the toilet lobby.
Q: Is the menu the same as before?
A: So as to enable social distancing, we have had to reduce our menu slightly. All of our crowd pleasers are still there, the rest will return as and when the government guidelines are relaxed.
Q: Will you be serving the same menu outside?
A: We are opening our rooftop space and will be serving food from our Roof Terrace Bowl Food and Platter Menu
Q: Will you be accepting cash?A: As we have all been experiencing in the last few months, contactless payment is now the preferred option.